Privacy Policy

Romaco Funeral Directors (“Romaco,” “we,” “our,” or “us”) is committed to protecting the privacy, dignity, and personal data of every client, family, and visitor. This Privacy Policy explains how we collect, use, store, and protect personal information when you engage our funeral services, visit our website, or interact with us in any way.

We respect your right to privacy and comply with global data protection standards, including the Nigeria Data Protection Regulation (NDPR), the EU General Data Protection Regulation (GDPR), and other applicable laws.

1. Information We Collect

We may collect personal information in several ways depending on your interaction with us:

a. Personal Identification Information

• Full name, contact details (phone, email, address)

• Next-of-kin or family representative information

• Relationship to the deceased

• Identity documents or proof of authorization (e.g., death certificate, ID)

b. Service-Related Information

• Funeral arrangement details (religious preference, cultural rites, burial location)

• Financial records related to payments or invoices

• Communication preferences and correspondence records

c. Website and Digital Data

When you visit our website or use our online forms:

• IP address and browser type

• Device information and session data

• Cookies and analytics data (see Section 8 below)

d. Sensitive Data (Where Applicable)

In certain cases, we may handle limited sensitive information, such as:

• Religious beliefs (for funeral rites)

• Health-related details (in cases involving medical reports or autopsy)

We process such data strictly under consent and for the purpose of service delivery only.

2. How We Use Your Information

Romaco collects and uses your information to:

• Provide funeral, embalming, and memorial services

• Communicate with you regarding arrangements, payments, or inquiries

• Comply with legal or regulatory obligations (e.g., death registration, coroner requests)

• Maintain internal records and improve our services

• Send updates, condolences, or memorial announcements (with your consent)

• Ensure website functionality, safety, and analytics

We never sell your personal information.

3. Legal Basis for Processing (GDPR/NDPR Compliance)

We process personal data based on one or more of the following legal grounds:

• Consent: When you voluntarily provide information or opt-in to communications.

• Contract: When data is necessary to perform our service agreement with you.

• Legal Obligation: To comply with statutory requirements (e.g., record keeping).

• Legitimate Interest: To improve our services, maintain security, or support our operations.

4. How We Share Information

We treat all data as confidential. However, we may share limited information with:

• Partner facilities (e.g., hospitals, mortuaries, cemeteries, clergy)

• Financial institutions or insurers (for payment processing)

• Legal authorities (when required by law or regulation)

• Third-party service providers (e.g., website hosting, transport logistics) under strict data protection agreements

All partners and processors must comply with confidentiality and security obligations equal to our own.

5. Data Retention

We retain personal information only as long as necessary to:

• Fulfill the purpose for which it was collected

• Comply with applicable laws and regulations

• Resolve disputes or enforce agreements

Afterward, personal data will be securely deleted or anonymized.

6. Data Security

Romaco implements strong physical, technical, and organizational measures to protect your data, including:

• Secure, access-controlled systems

• Data encryption where appropriate

• Staff confidentiality agreements and regular data protection training

• Periodic audits to maintain compliance with NDPR and GDPR

While no system is entirely immune, we are committed to ongoing improvement of our data protection practices.

7. Your Rights

Depending on your jurisdiction, you have the following rights regarding your personal data:

• Right to Access: Request copies of your personal data.

• Right to Rectification: Correct incomplete or inaccurate information.

• Right to Erasure: Request deletion of your data, subject to legal limits.

• Right to Restrict Processing: Limit how we use your data.

• Right to Data Portability: Obtain your data in a structured format.

• Right to Withdraw Consent: You can withdraw your consent at any time.

Requests can be made through our contact information below. We will respond within the time frame required by law.

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Enhance browsing experience

• Analyze website performance and user behavior

• Remember user preferences

You can control or disable cookies through your browser settings. However, disabling cookies may affect site functionality.

9. International Data Transfers

Where necessary, Romaco may transfer data across borders (e.g., to international partners or cloud services).
We ensure all such transfers comply with NDPR, GDPR, and recognized international safeguards.

10. Third-Party Links

Our website may include links to external sites for convenience or reference.
Romaco is not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies.

11. Children’s Privacy

Our services are primarily intended for adults making funeral arrangements.
We do not knowingly collect or process personal data of minors under 18 without verified parental or guardian consent.

12. Updates to This Policy

Romaco may update this Privacy Policy periodically to reflect changes in law or business operations.
All updates will be published on our website with a revised “Last Updated” date.

13. Contact Us

For questions, concerns, or data-related requests, please contact:

Romaco Funeral Directors
56 Utang Street, Uyo, Akwa Ibom State, Nigeria
Phone: +234 815 555 7777
Email: info@romacofunerals.com
Website: https://romacofuneraldirectors.com

If you believe your data rights have been violated, you may also contact the Nigeria Data Protection Commission (NDPC) or your local data authority.